• Make a complaint

  About a service, a decision or how you were treated by a Government officer. Every complaint receives a written answer, usually within 10 days. If you are not satisfied you can ask the Complaints Commissioner to look at it.

• Tell us about a page on this website

  Something is wrong, out of date or hard to use. You can also use the link at the foot of any page. We do not reply to page feedback.

• Ask for information held by the Government

  Anyone can ask. We answer within 20 days and tell you if we cannot release something, and why.

• Report a concern

  An illegal landing, smuggling, damage to the reef or an unlicensed business. Reports are confidential.

About an application you have made

Write to the officer handling it from its page in Your account. That is the quickest way to get an answer.